Delivery & Satisfaction

The headline CX story: late delivery is the #1 satisfaction killer — and it's a carrier problem, not seller dispatch.

Review score by delivery time

Satisfaction falls steadily as delivery slows.

Where does lateness come from? Handling vs carrier transit

When orders go late, carrier transit balloons (~26 vs 8 days) while seller handling barely moves (~6 vs 3). The fix is carrier SLAs / regional carriers — not seller onboarding.

Distance drives delivery time and satisfaction

Near orders (0–50 km) deliver in ~6 days at 4.28★; 1,000+ km orders take ~19 days at 4.02★ — the distance → delivery → review chain.

On-time rate by state